Frequently Asked Questions
Evidence-based answers about cellular health
NMN COMPLEX
Q1: How should I take NMN Complex?
Take with water, ideally between meals. This is the dosing guidance on the product label.
Some people prefer taking it with food if they experience any stomach sensitivity. Start with 1 capsule daily to assess your individual response, then adjust within the recommended range.
Each 3-capsule serving provides:
- 500mg β-NMN
Plus synergistic cofactors:
- 600mg Trimethylglycine
- 120mg Trans-Resveratrol
- 120mg Pterostilbene
- 300mg Quercetin
- 150µg Vitamin B12
Do not exceed the recommended daily dose.
Q2: What makes NMN Complex different from other NMN products?
Four key differences:
1. β-NMN Form Specified We explicitly state β-Nicotinamide Mononucleotide (beta), not just "NMN." β-NMN is the naturally occurring, bioavailable form used in research. Many brands don't specify.
2. Clinical Doses, Not Token Amounts 500mg β-NMN and 600mg TMG align with amounts used in published human studies. Many products use 100-250mg NMN with no supporting cofactors.
3. Synergistic Cofactor Complex TMG supports methylation pathways, quercetin provides cellular support, resveratrol and pterostilbene are sirtuin-studied polyphenols that complement the NAD+ pathway.
4. Full Transparency Certificate of Analysis available per batch. GMP-manufactured. No proprietary blends hiding actual ingredient amounts.
Q3: Why is TMG included in the formula?
TMG (trimethylglycine) is a methyl donor. When your body metabolises NMN to NAD+, it consumes methyl groups through a process called methylation. TMG replenishes these methyl groups, supporting sustained NAD+ production without depleting your methylation capacity.
We include 600mg TMG because this dosage is consistent with amounts used in published studies examining methylation pathways and NAD+ metabolism.
Q4: Is β-NMN better than alpha-NMN?
Yes. β-NMN (beta) is the naturally occurring form with superior bioavailability compared to alpha-NMN. β-NMN is transported directly into cells via the Slc12a8 transporter, whilst alpha-NMN has poor cellular uptake.
All reputable NMN research uses β-NMN. We specify β-NMN on our label for complete transparency—many brands simply write "NMN" without clarifying which form.
Q5: When will I notice results?
Response times vary between individuals. Some people notice changes in their routine within 2-3 weeks. Others report differences around week 4-6.
NAD+ support is gradual, not immediate. The biological processes involved in cellular energy metabolism take time to respond. We recommend assessing results over 2-3 months to account for individual physiology.
This is cellular nutrition, not a stimulant.
Q6: Can I take this with other supplements?
Yes, NMN Complex can be taken alongside other quality supplements as part of a comprehensive wellness routine.
If you're taking prescription medications, particularly blood thinners, consult your healthcare provider before starting any new supplement regimen.
Q7: How should I store NMN Complex?
Store in a cool, dry place away from direct sunlight. Room temperature (below 25°C) is perfectly fine—NMN doesn't require refrigeration despite some internet myths.
Keep the bottle sealed when not in use to protect from moisture. The amber glass bottle provides light protection, but avoid leaving it in direct sun or hot environments (like a car dashboard).
Q8: Is this tested for purity and quality?
Yes. Every batch undergoes rigorous testing for purity and potency, with full Certificate of Analysis available on request.
Our β-NMN is tested using HPLC analysis to ensure consistently high purity standards. Manufacturing takes place in GMP-certified facilities that meet UK regulatory requirements for food supplement production.
We provide batch numbers on every bottle so you can request the specific COA for your product.
Q9: What's the shelf life?
24-36 months from manufacture date when stored correctly. The batch number on your bottle indicates the manufacturing date and best-before date.
We maintain strict inventory rotation to ensure fresh stock. Most bottles shipped are manufactured within the previous 2 months.
ORDERING & DELIVERY
Q10: Do you ship internationally?
Currently, we ship to the UK only. International shipping is in development, starting with the USA and EU - then expanding worldwide.
If you're outside the UK and would like to be notified when we expand shipping, please subscribe and we'll add you to our international waitlist.
Q11: How long does delivery take?
UK Delivery: 2-3 business days via Royal Mail Tracked 48.
Free shipping on all orders over £50 and on all subscriptions, regardless of order value.
Orders placed before 2pm Monday-Friday are dispatched same day. Weekend orders are dispatched Monday morning.
You'll receive tracking information via email once your order ships.
Q12: What if my order arrives damaged?
Contact us immediately at hello@evracode.com with photos of the damage. We'll arrange a replacement to be dispatched within 24 hours at no cost to you.
All products are packaged in protective mailer boxes, but occasionally damage occurs in transit. We stand behind our products and make replacements simple.
Q13: Can I track my order?
Yes. You'll receive a tracking number via email within 24 hours of your order being dispatched.
Track your order at: royalmail.com/track-your-item
If you haven't received tracking information within 48 hours of ordering, check your spam folder or contact hello@evracode.com
SUBSCRIPTIONS
Q14: How do subscriptions work?
Choose your delivery frequency:
- Every 30 days (save 10%)
- Every 60 days (save 15%) – Most popular
- Every 90 days (save 20%)
Your card is charged automatically before each shipment. You'll receive an email reminder 3 days before processing.
Pause, skip, or cancel anytime from your account dashboard. No contracts, no cancellation fees.
Q15: Can I change my subscription frequency?
Yes, anytime. Log into your account at evracode.com/account and adjust your delivery schedule.
Changes made before the processing date (shown in your dashboard) will apply to your next shipment. Changes made after processing will apply to the following delivery.
Q16: What if I need to pause my subscription?
Log into your account and select "Pause Subscription." Your deliveries will stop until you reactivate.
There's no limit on pause duration. When you're ready to resume, simply reactivate from your dashboard and your next shipment will process on the scheduled date.
Alternatively, you can skip individual deliveries without pausing the entire subscription.
Q17: Do subscription discounts apply to future product bundles?
When we launch product stacks in 2026, subscription discounts will apply on top of the bundle pricing, providing the best overall value.
We'll announce details when the stacks are available.
QUALITY & TESTING
Q18: Where are your products manufactured?
All EVRA CODE products are manufactured in the UK at GMP-certified facilities that meet UK regulatory standards for food supplement production.
We selected our manufacturing partner based on three criteria:
1. GMP certification and regulatory compliance history
2. Comprehensive batch testing with Certificate of Analysis for every production run
3. Supply chain transparency and ingredient traceability
Our manufacturer has been producing premium supplements for over 15 years.
Q19: What does "GMP-certified" actually mean?
GMP stands for Good Manufacturing Practice—a quality system ensuring products are consistently manufactured and controlled according to quality standards.
For food supplements in the UK, GMP covers:
• Clean, controlled manufacturing environments
• Documented ingredient sourcing and testing
• Standardised production procedures
• Batch record keeping and traceability
• Regular facility inspections
It's the baseline quality standard for legitimate supplement manufacturers.
Q20: How do I request a Certificate of Analysis?
Email hello@evracode.com with your batch number (found on the bottle label).
We'll send you the Certificate of Analysis for that specific batch within 24-48 hours. The COA includes:
- Ingredient specifications and amounts
- HPLC analysis confirmation for β-NMN purity
- Manufacturing date and batch traceability
- GMP certification details
- Full ingredient breakdown including excipients
Every batch has a Certificate of Analysis available on request.
Q21: How do you ensure product safety and quality?
Every batch is manufactured to GMP standards in UK-certified facilities and undergoes rigorous quality control testing.
Our Certificate of Analysis for each batch includes:
- Ingredient identity confirmation (HPLC analysis for β-NMN)
- Purity and potency verification
- Manufacturing specifications
- Batch traceability information
All products meet UK regulatory requirements for food supplement safety and are manufactured in facilities that follow strict GMP protocols.
Q22: Are your products vegan?
NMN Complex: Yes, fully vegan. Capsules are made from vegetable cellulose (HPMC).
All ingredients are plant-derived or synthetically produced. No animal-derived ingredients, no animal testing.
GENERAL
Q23: What's your return policy?
30-day money-back guarantee on your first purchase.
If you're not satisfied for any reason, email hello@evracode.com within 30 days of your first delivery. We'll issue a full refund with no questions asked and no return shipping required.
Why no return shipping? Because we believe in our formulations and want you to feel confident trying EVRA CODE risk-free. If it's not right for you, we don't want hassle to be a barrier.
Q24: Do you offer wholesale or bulk discounts?
Yes. We have two partnership options:
Wholesale (Retailers & Clinics):
For businesses wanting to stock EVRA CODE products, visit: evracode.com/pages/wholesale-b2b
Affiliates & Media (Content Creators & Practitioners):
Earn up to 20% commission by recommending EVRA CODE to your audience. Visit: evracode.com/pages/affiliates-and-media
We partner with evidence-focused creators and health professionals who share our commitment to research-backed supplementation.
Q25: Can I take your supplements if I'm pregnant or breastfeeding?
We recommend consulting your healthcare provider before taking any supplements during pregnancy or lactation.
While our products contain ingredients generally recognised as safe, individual circumstances vary. Your doctor or midwife can advise based on your specific health situation.
This is standard guidance for all food supplements, not specific to EVRA CODE.
Q26: Do your products contain allergens?
NMN Complex contains no common allergens.
The product is manufactured in a facility that handles allergy-based materials. Rigorous precautions are taken to prevent any cross-contamination between production runs.
Full allergen information is available on the product label and Certificate of Analysis.
Q27: How do I contact customer support?
Email: hello@evracode.com Response time: Within 24 hours (Monday-Friday)
We read every email personally. No chatbots, no outsourced support teams. You're communicating directly with EVRA CODE.
Q28: Why don't you make claims about anti-aging or disease prevention?
Because UK regulations prohibit food supplements from making medicinal claims. UK regulations rightly require that food supplements do not make medicinal claims. We take this seriously.
Instead, we focus on:
• Explaining biological mechanisms (e.g., NAD+ decline with age)
• Using only GB NHC Register approved health claims (e.g., "Vitamin B12 contributes to reduction of tiredness and fatigue")
• Referencing published research for educational context
This isn't lack of confidence in our formulations. It's regulatory compliance and intellectual honesty. We let the science and ingredients speak through transparency, not hype.
Q29: Do you offer student or NHS discounts?
Not at launch. We're a small team focused on product quality and customer education rather than promotional complexity.
However, subscription discounts (10-20% depending on frequency) are available to everyone and provide better long-term value than one-time discount codes.
We may introduce targeted discount programmes in the future as we scale.
Q30: What other products are you planning to launch?
We're launching with NMN Complex and developing additional formulations throughout 2026.
Our focus is on quality over speed. Each product is meticulously formulated, tested, and documented before launch.
Join our email list to be notified when new products launch: evracode.com